Managers' Opinions on the Role of Technology Tools in Remote Work and Administrative Leadership in Banks

The banking sector is undergoing a significant transformation in the work environment, driven by the widespread adoption of technological tools and remote work models, particularly in the wake of the COVID-19 pandemic. This study highlights the perspectives and experiences of bank managers in navigating this digital shift, examining the effectiveness of technological tools in supporting remote work and the challenges faced by administrative leaders in managing virtual teams. The research employed a mixed-methodology approach, including in-depth interviews with a sample of bank managers and an extensive online survey. The findings revealed a strong consensus among managers regarding the pivotal role of digital communication and collaboration tools in maintaining the continuity of banking operations. These tools were found to facilitate seamless team communication and improve workflow coordination. However, the study also identified major challenges related to cybersecurity and data privacy, necessitating additional investments and heightened attention from senior management. From a leadership perspective, the study underscored a fundamental shift in traditional management practices, with digital leadership and virtual team management skills becoming critical for success in the new banking environment. Managers emphasized the urgent need to develop new performance evaluation methods and build trust in the absence of face-to-face interaction, while balancing flexibility and accountability in remote employee management. This study asserts that digital transformation in the banking sector is not merely about adopting new technologies but requires a comprehensive reevaluation of organizational culture and leadership models. It provides valuable insights for practitioners and decision-makers on the key factors ensuring the success of flexible work strategies in financial institutions. Additionally, it highlights the need for further research to keep pace with rapid technological advancements and their implications for the future of banking.